The Role of the Customer Service Essay Example | Topics and Well Written Essays - 2000 words

The Role of the Customer Service - Essay ExampleThe guest usefulness of process in all compositions should ensure that the clients of the organic law be fully satisfied. In case the service does not meet the customers expectation, the customer service person should let the management retire to ensure that next time, the customer will be satisfied. The importance or the need of a customer service varies by the product or service given by the arranging or it evens cipher on the customer or the industry. The employees who work as the customer service should be ready to redress to each and every customer of the organization. Introduction As mentioned above, the customer service refers to the way that the customers of an organization are provided by the products that they require either before they buy, during the buying process and even after the buying process. With a customer service, an organization is able to generate a lot of revenue and income from the customers. There are opposite various reasons why many organizations have customer service. There are many organizations which take the customer service as a part of their systematic improvement since they realize the much improvement that it brings to the organization. finished customer service, many perceptions of the customers can be changed round the organization and this would lead to increase in sales. The account provides a critical discussion and evaluating the customer service by the organization. ... Current Customer Service and Expectations In the organization, one of the customer service given to the customers is the customer service. This is where the customer service attendants assist the customers in do the correct use of the products that they buy from the organization. With this, they help the customers to be cost effective in the usage of the product. The customer support service include giving the customer advice on the installation, how to maintain and also training the cus tomer on the usage and disposal of the product once not in use http//businesscasestudies.co.uk/business-theory/operations/the-importance-of-customer-service . Since the organization also deals with technology products, the customer service agents also give technical support to the customers on how to expire the mechanical and software products that they buy from the organization. The organization has realized that the customer service is an important factor in the marketing mix for both the services and the products. This is because high quality customer service assists the entire organization in creating loyalty with their customers. The organization has realized that many customers are not only concerned about the product that they buy from the organization but also the service that they get from the time they enter the organization to the time that they leave and also about how they complaints about the faults of the products are addressed (Turban 2002). It is true that the cust omer service bridge the gap between the company and the customers who are buying from the organization. Its every customers expectation that the customer service in the organization is efficient,